Chief Quality Officer
Russell Dexter is the Chief Quality Officer at the Community Health Center Association of Connecticut (CHCACT).
In addition to his full-time role, Russ is an adjunct faculty member at Eastern Connecticut State University, where he teaches courses on Lean Management and Information Management. His education includes a master’s Degree in Business Administration; a bachelor’s degree in Finance; and specialized training in Systems Thinking, Process Mapping, Root Cause Analysis, and Lean Six Sigma.
Russ has over fifteen years practicing, managing, and teaching Quality Improvement. He also has twenty years of management experience, including thirteen years managing healthcare operations at both hospital-based and post-acute care organizations.
Prior to working in Healthcare, Russ managed in the Executive Education and Insurance industries, and has served on the Board of Directors for the New England Medical Equipment Dealers Association and the Windham Area Chamber of Commerce.
In his capacity as a Chief Quality Officer, Russ provides strategic and management support to the quality improvement, project management, and clinical program services provided by CHCACT to Federal Qualified Health Centers and other organizations.
Russ has the honor of leading a team consisting of quality improvement advisors, clinical experts, program managers, a project manager, and a data analyst that work directly with Federally Qualified Health Centers and other organizations to pursue the quadruple aim and improve systems of care for marginalized and vulnerable populations.
Russ is also an accomplished presenter and has shared his expertise as a quality improvement professional in the following forums:
- In October 2016, Russ was a guest speaker during Primary Care Week at the University of Connecticut Medical Center, presenting on the topic: “Quality Improvement and Primary Care Practice Transformation.” His presentation focused on the increasing role of quality improvement in the primary care setting to improve clinical outcomes and reduce cost.
- In April 2017, Russ was part of a panel of speakers at a Grand Rounds event for the Centers for Medicare and Medicaid Services in Maryland, where he spoke about the quality improvement efforts underway at health centers in Connecticut. His focus was on how patient-centered models of care where yielding improved patient clinical outcomes, while reducing overall healthcare spending.
- In June 2017, Russ served as the keynote speaker at the Continuous Quality Improvement and Patient Safety Symposium for the UConn School of Medicine. He presented on the role of quality improvement under a paradigm of value-based care.
- In October 2017, Russ presented at the Connecticut Public Health Association Annual Conference on the topic of “Practice Transformation: Changing the Care Paradigm at Connecticut’s FQHCs.” The presentation focused on the participation by CT’s FQHC’s in the national Transforming Clinical Practices Initiative. It explained the approach CHCACT was using for preparing health centers to be successful under value-based payment models.
- In October 2018, Russ presented at the Planetree International Conference for Patient-Centered Care on the topic of “From Underserved to Better Served: Leveraging Payment Reform to Improve Patient Outcomes.”
- In March 2019, Russ presented as part of a panel at the 2019 NACHC Policy & Issues Form in Washington, DC. His presentation reviewed CHCACT’s model of support provided to community health centers as part of their efforts to prepare for healthcare payment reform and how CHCACT is leveraging support from NACHC in its efforts.