Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

To provide clerical support to the department and patients. Provides adjunctive support to the dental staff, as needed and directed by the Dental Practice Manager and/or the Dental Director.

Duties and responsibilities

• Greet patients with a positive demeanor on the phone and in the office.
• Assist patients in completing paperwork.
• Enter all pertinent patient information into practice management software, as well as acquire the necessary signatures.
• Verify insurance eligibility and frequencies per patient or family
• Enter and review the breakdown of insurance benefits for patients.
• Ensure all precertification procedures are completed prior to patient’s visit.
• Maintain an organized workflow to complete insurance pre-authorizations.
• Confirm next day’s appointments.
• Obtain and disseminate mail to the intended recipient when delivered to the department.
• Make sure waiting room and reception area is neat and tidy.
• Compile end-of-day packet with deposit information, as requested by Dental Practice Manager.
• Ensure a positive experience by being helpful and by maintaining a positive demeanor.
• Walkout patients, verify procedures completed, collect payment, and submit insurance claims to the organizations billing department.
• Assist in providing clerical support to both the Dental Practice Manager and the Dental Director.
• Maintain confidentiality standards as outlined by organizational policies and procedures dictated by HIPPA.
• Will complete all required organizational trainings in a timely manner
• Completes all required organizational trainings in a timely fashion.

Qualifications

• Experience with dental management software systems (Wisdom) preferred.
• Mathematical skills sufficient to balance budgets and to review end-of-day sheets.
• Experience utilizing Microsoft software systems such as Excel and Word, preferred.
• Bilingual Spanish and English Required.

Direct reports

None

OSHA Status:

Category III—Low Risk Position

Generally works in an office environment with no exposure to bloodborne pathogens.

Physical requirements:

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required:  Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.