Fair Haven Community Health Care (FHCHC) is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients.
It’s an exciting time for FHCHC. We are growing and looking for great talent to join us! If you are a passionate, caring professional interested in improving the health of our community, we’d like to know more about you.
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 14 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
This is a unique and exciting opportunity as FHCHC is about to double its current pediatric patients by virtue of a novel collaboration with its local academic health center. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Reporting to the Corporate Compliance Officer, the Director of Risk Management and Safety is responsible for coordinating and implementing FHCHC’s risk management and patient safety program.
Duties and responsibilities
The ideal candidate will follow recognized and required guidelines and best practices for reporting & investigating incidents and accidents. The person will investigate and evaluate events for risk potential, loss minimization, and proper documentation in addition to using risk factors data to develop evidence-based Patient Safety interventions and process improvement strategies, and be responsible for leading organizational root cause analysis (RCA), failure mode and effects analysis (FMEA), and cluster investigations, and directing, documenting, and following up on organizational safety huddle incidents. Analyzes event-reporting data, identifies trends, and develops plans for improvement with key stakeholders. Designs and supports operational systems that promote patient safety.
- In addition, there will be an expectation to:
- Promote an organizational culture of safety
- Work with appropriate internal and external colleagues to ensure FHCHC is in a constant state of regulatory and safety readiness
- Provide consultation and support to teams or departments related to patient safety events
- Function as the Health Center’s Safety Officer
- Convene and document root cause analyses as needed
- Co-chair the Risk Management Committee with the VP of Clinical Affairs
- Collaborate in the development of FHCHC’s annual re-deeming application for Federal Tort Claims Act (FTCA) malpractice coverage2
- Lead the annual review of FHCHC’s Risk Management Manual
- Prepare an annual report for FHCHC’s Board that assesses the Health Center’s performance relative to established risk management goals; completed risk management activities; and proposed risk management activities that relate to identified areas of organizational risk
- Serve as FHCHC’s liaison with the Health Center’s property liability insurer
- Prepare the monthly Risk Management Dashboard
- Oversee the development of policies that focus on risk assessment, patient safety, the environment of care, and emergency management
- Co-chair the Environment of Care/Emergency Management Committee with the Director of Facilities Lead the development of FHCHC’s annual Environment of Care Manual
- Lead the development of FHCHC’s bi-annual Emergency Management Plan
- Serve as a member of FHCHC’s Quality Improvement Council and its TJC Accreditation Committee
- Represent the Health Center in ongoing emergency management forums led by CHCACT and the regional DEMHS collaborative (ESF8)
- Assure that FHCHC’s emergency preparedness testing program complies with requirements for Federally Qualified Health Centers and TJC accrediting standards
- The successful applicant will have a minimum of three (3) years of related experience in patient safety, risk management, or quality management, preferably in an ambulatory care or FQHC setting.
- Applicants with a background in nursing, emergency management and/or a related field of academic study preferred.
- Six Sigma certification, current credentialing as a Certified Professional in Patient Safety (CPPS), or Certified Risk Management Professional (CRMP) preferred.
- Two years’ experience facilitating quality improvement initiatives using process improvement framework; experience with accrediting standards such as TJC and NCQA; experience facilitating groups through complex and sensitive issues and teaching process improvement principles.
- Highly proficient with Microsoft Office Suite. Excellent verbal and written communication skills. Excellent project management skills. Outstanding analytical skills.
Category I—Increased Risk Position Potential exposure to hazardous waste and blood borne pathogens, clinical settings
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,
Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions
Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.