Fair Haven Community Health Care
Director of Care Coordination and Integrated Support Programs
Population Health – New Haven, CT – Full Time
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
The Director of Care Coordination and Integrated Support Programs is responsible for the oversight, organization, and administration of a wide range of Fair Haven Community Health Care programs. The Director promotes integration, continuity, and a data-driven culture (using quality-improvement frameworks) to implement, evaluate, and improve programs that address the social and structural determinants of health for the patients of FHCHC.
Duties and responsibilities
Reporting to the Medical Director of Population Health, the Director oversees the Care Coordination Department, WIC (Women, Infant, and Children), and other critical components of clinical support services that form a social safety network for a high-risk patient population. This individual will work with the data team to provide clinical oversight of Care Coordination efforts to ensure that they impact measurable indicators of health, health care quality, and satisfaction in care.
Primary responsibilities include but are not limited to:
- Providing clinical and strategic oversight of the Care Coordination Department, insuring standardization of workflows and integrated measurement of service impact.
- Providing administrative and programmatic guidance to the WIC & Breastfeeding Services, Healthy Start, and Reach Out and Read programs.
- Managing gaps-in-care reports and implement Care Coordination strategies to mitigate these gaps.
- Working collaboratively with the senior leadership in furthering FHCHC’s mission and strategic plan.
- Collaborating with local and state-level stakeholders.
- Representing FHCHC on community committees as assigned.
- Managing productivity reports from the electronic health record for Care Coordination encounters.
- Implementing Care Coordination efforts that will measurably achieve PCMH+ and UDS quality measure results.
- Working closely with finance and grants management to manage required deliverables.
- RN degree or masters-level training in public health or related fields is required.
- Experience with gaps in care and data management; working with teams and team management and with facility and experience with database management is also required.
- The selected candidate will have familiarity with quality improvement efforts and experience using Epic electronic health record.
- Bilingual in English and Spanish is preferred.
- Care coordinators
- WIC staff
- Interpretation staff
Category III—Low Risk Position
Generally works in an oﬃce environment with no exposure to bloodborne pathogens.
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,
Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions
Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.